Exam Voucher Purchases
All CompTIA exam voucher purchases are final. Exam voucher purchases may not be returned, refunded, or exchanged.
All exam vouchers, including any retakes, expire 12 months from the date of purchase. You must register and take your exam (and retake, if applicable) prior to the voucher expiration date. Voucher expiration dates cannot be extended.
Non-Voucher Digital Products
Non-voucher digital products may be returned, with authorization, if the following criteria are met:
- The return request is submitted within 30 days from the purchase date.
- The digital access key has not been redeemed/activated.
If the above criteria are met, digital products that may be considered for a return are: Official CompTIA Instructor/Student Guide eBook, Official CompTIA Self-Paced Study Guide eBook, CertMaster Learn, CertMaster Practice, CertMaster Labs, CertMaster Learn+Labs, CertMaster Perform, and CertMaster CE.
If the above criteria are met, bundle purchases may be considered for a return. Partial refunds for bundle purchases cannot be provided.
CertMaster Learn Organization/Business License - Removing a Student Assignment: Applicable for Classroom Setup with Student Upload and Classroom Setup with Student Access Keys.*
- A student assignment may be removed, and the seat reassigned if the student has not completed any coursework within 30 days of purchase.
- If the student has begun the coursework within 30 days of purchase, the student assignment is only eligible for removal if the request is submitted within 3 business days of activation.
* For Usage Based Billing (UBB), license activations are non-cancelable and license fees paid are non-refundable per the UBB Master Agreement.
How to Submit a Return Request
For Store Purchases
Log into your CompTIA store account and follow these steps:
- Click Customer Profile from the dropdown in the upper-right corner of the page.
- Click the Order History link, and then click Return a Product.
- Complete the request form by selecting a return reason and providing the order number. Include the items to be returned and any additional details.
You’ll receive an email notification that your return request has been submitted, and you will receive additional follow-up communication from our support team regarding the processing of your return.
NOTE: Partial refunds for purchases cannot be provided.
For Purchases Through a CompTIA Representative
Submit a Help Request and select “Request a Return” as the issue type from the dropdown.